1.) Contact Information

HJR SOFTWARE (We, Us, Our) require that YOU (You, your, yours) identify yourself and your current billing information truthfully and completely as requested by the contact information forms during your sign-up process. Your actual credit card or debit card information will not be retained by us, except by the automated methods used by our hosting software's billing routines and/or by our payment processor, which in most cases is PayPal, and in the case of PayPal, we do not receive any credit card information whatsoever. We require that you provide an email address that IS NOT a part of the domain name that your are signing up for. This is necessary in case your website goes down or is unavailable and we need to communicate with you via email to provide you with status updates regarding the state of your website.

2.) Account Set-up

We will setup your account manually or automatically within a reasonable period of time after receiving payment. We may screen or review your purchase and method of payment before or after your account has been set-up. Should we or our payment partner(s) determine that you or your payment are fraudulent or were made in an attempt to defraud us, we will suspend or terminate your account immediately and deliver a message of "account terminated due to suspected fraudulent activity". Should your account be terminated for this reason, no refund will be provided and you may be liable for one month of hosting service fees as settlement of damages plus you may be subject to investigation by authorities for your fraudulent activities.

3.) Content

All services provided by us may only be used for lawful purposes. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, and/or pornography.

Examples of unacceptable material:

• IRC Bots
• Warez Sites
• Pirated Software
• Hate sites
• Hack programs and archives
• Peer-to-Peer Networks

4.) Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double optin" lists will be treated as spam. Any user who sends out spam will have their account terminated without notice and without refund. We extend this policy to include sending of spam from any e-mail server, regardless of the source location of the server, if any such e-mail contains links to your website(s), you account may be terminated without notice and without refund. This means that you may not utilize the services or third party websites to produce spam for you and have such spam emails include links to any website(s) on our webservers.

We reserve the right to require changes or disable as necessary any website, account, database, or other component that does not comply with this policy, at our sole discretion. We also reserves the right to make any such modifications to your content, website, account or databases in an emergency without notice to you at our sole discretion, typically to swiftly rectify a non-complying issue and make the issue comply with our policies and those of our service providers.

We  reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. The cost of the clean up fee is left up to us and our service providers. All rights reserved.

5.) Payment Information

You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify us of your desire to cancel any or all services received, those services will be billed on a recurring basis.

We reserve the right to change the monthly payment amount and any other charges at anytime. Should we change the pricing of the services you originally signed up for, you may not automatically be eligible or entitled to the new pricing and we are not obligated to inform you of any such changes, unless such changes will be charged to you and those changes will cause an increase in your service fee(s).

6.) Backups and Data Loss

Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers. Manual back-up options are included within the control panel of your account to assist with backing up your files to your own local media.

7.) Cancellation and Refunds

We reserve the right to cancel the account at any time and for any reason we deem necessary.

Customers may cancel at any time. No refunds shall be given when a customer cancels their account, unless, the receive the cancellation is due to our inability to create the account within 24 hours of payment being received by us. Refund requests for unused portions of a monthly billing will not produce a refund. The unused portions of the monthly service fee shall be considered settlement fees to cancel your account, clean up the web space utilized, remove all associated information, databases, etc.

Only first-time accounts that we are unable to create within a 24 hours of receiving payment are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

8.) Resource Usage

Users may not initiate the following:

a) Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.

b) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.

c) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

d) Run any software that interfaces with an IRC (Internet Relay Chat) network.

e) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc

f) Run any type of software that causes, generates, or is a part of, a peer-to-peer network or e-mail spam generator.

9.) Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

10.) Money back Guarantee

None of our hosting packages carry a money back guarantee. We spend value time, effort and resources to create a fair and beneficial website hosting environment for you. This environment is proven to work as stated prior to your purchase request. Our on website is run on the same servers as our clients, thus if you were able to view and sign-up for one of our website packages, you experienced proof that our services are running as they should be. Your order of our services means you intend to use the services we set-up for you and the fees you pay cover us setting up the service and allocating the resources you requested for up to one month. It takes the same time and resources to cancel and destroy the the resources we allocate, thus, no money will be refunded on any account that is actually set-up within 24 hours. Most accounts are set-up automatically within 20 minutes.

11.) Price Change

The amount you pay for hosting will should not increase from the date of purchase. We reserve the right to change prices listed on our site, and the right to increase the amount of resources given to plans at any time. Such changes may not automatically be allocated to your account and you do not automatically become eligible for any increase in the amount of resources given to a particular plan. However, should you notice that the current plan you are own has been upgraded, you may request that such upgrades be applied to your and we will review the request and where possible, make it so. In some cases, depending on the type of account you have and the modifications or components you are working with on your account, the only way we may be able to upgrade your account is to suspend or cancel the current account and create a new account, leaving you to reinstall any website content from your backups or off-site copies or storage media.

12.) Indemnification

Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from our server(s).

13.) Disclaimer

We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.

14.) Changes to the Terms Of Service

We reserve the right to revise these policies at any time without notice. All changes will be displayed on our website.